Glossary of terms and acronyms
| Ambient products | Food that can be stored at room temperature, generally about 20˚C |
| Bidfood ecommerce platform | Developed by our NZ-based software development team, BidOne, these sites are globally rolled out to local platforms, accessible on all devices for online ordering, menu planning, invoicing, sales reports, and day-to-day customer engagement. |
| Catering sector | A broad service category that provides foodservices to businesses that prepare large-scale meals for events and functions |
| Chilled products | Food that is stored at refrigeration temperatures (between 2˚C and 4˚C) |
| DC | Distribution centre, also referred to as a depot |
| ESG | Environment, Social and Governance processes and reporting in line with recommendations of Global CPD guidance, King IV and GRI G4 |
| Foodservice sector | The business of being a delivered wholesaler of a broad multi-temperature product range to the catering and hospitality sectors |
| Free-trade | Also referred to as street trade or independent trade
Standalone customers which are not part of a large conglomerate or holding entity, usually owner managed high-end restaurants |
| Fresh | Fresh produce (fruits and vegetables), as well as fresh meat, fish and/ or poultry |
| Frozen | Prepared fresh product, packaged and frozen at -18˚C for distrib |
| Group | Bidcorp group, consolidating all subsidiaries (see Note 12.3 page 152) |
| Horeca | A foodservice distribution channel that includes hotels, restaurants, caterers, cafés and the broader hospitality industry |
| Hospitality sector | A broad service category that provides foodservices to a hospitality business such as a restaurants, pubs and hotels |
| Industrial caterers channel | A provider of catering services within the industrial sector, the industrial caterer usually has a presence situated on site |
| Institutional channel | A foodservice distribution channel into canteens within hospitals, schools, care homes and prisons |
| JSE | Johannesburg Stock Exchange Limited |
| Logistics segment | A segment of the foodservice sector that supplies logistics solutions to large scale food providers and the QSR trade |
| National accounts channel | Accounts which have a head office structure with one point of contact for overall account management |
| Non-food products | Collection of non-food items ranging from cleaning products, work clothing, kitchen equipment, serviettes, dining goods etc |
| Out-of-home eating | Restaurant and casual dining prepared outside of the home |
| Own brands | Also known as home brands or private label products, owned by Bidcorp and TM registered |
| Processing segment | A segment of the foodservice sector which manufactures and distributes processed, semi-processed and prepackaged products |
| QSR | Quick service restaurant |
| Ready-meals or Ready-to-eat | Pre-packaged, pre-prepared deli foods and chilled or frozen meals |
| Re-pack products | Re-packing of bulk containers of whole produce into smaller quantities as part of the light manufacture value-add services offered by Bidfood |
| Retail segment | Business which supplies a full-range of products to supermarkets and hypermarkets |
| Sous Vide products | Quality cuts sealed in airtight plastic bags for slow cooking in water baths or in temperature-controlled steam environments |
| Voice picking | Accurate, efficient, and effective order picking system implemented in warehouses |