Glossary of terms and acronyms

Ambient products Food that can be stored at room temperature, generally about 20˚C
Bidfood ecommerce platform Developed by our NZ-based software development team, BidOne, these sites are globally rolled out to local platforms, accessible on all devices for online ordering, menu planning, invoicing, sales reports, and day-to-day customer engagement.
Catering sector A broad service category that provides foodservices to businesses that prepare large-scale meals for events and functions
Chilled products Food that is stored at refrigeration temperatures (between 2˚C and 4˚C)
DC Distribution centre, also referred to as a depot
ESG Environment, Social and Governance processes and reporting in line with recommendations of Global CPD guidance, King IV and GRI G4
Foodservice sector The business of being a delivered wholesaler of a broad multi-temperature product range to the catering and hospitality sectors
Free-trade Also referred to as street trade or independent trade
Standalone customers which are not part of a large conglomerate or holding entity, usually owner managed high-end restaurants
Fresh Fresh produce (fruits and vegetables), as well as fresh meat, fish and/ or poultry
Frozen Prepared fresh product, packaged and frozen at -18˚C for distrib
Group Bidcorp group, consolidating all subsidiaries (see Note 12.3 page 152)
Horeca A foodservice distribution channel that includes hotels, restaurants, caterers, cafés and the broader hospitality industry
Hospitality sector A broad service category that provides foodservices to a hospitality business such as a restaurants, pubs and hotels
Industrial caterers channel A provider of catering services within the industrial sector, the industrial caterer usually has a presence situated on site
Institutional channel A foodservice distribution channel into canteens within hospitals, schools, care homes and prisons
JSE Johannesburg Stock Exchange Limited
Logistics segment A segment of the foodservice sector that supplies logistics solutions to large scale food providers and the QSR trade
National accounts channel Accounts which have a head office structure with one point of contact for overall account management
Non-food products Collection of non-food items ranging from cleaning products, work clothing, kitchen equipment, serviettes, dining goods etc
Out-of-home eating Restaurant and casual dining prepared outside of the home
Own brands Also known as home brands or private label products, owned by Bidcorp and TM registered
Processing segment A segment of the foodservice sector which manufactures and distributes processed, semi-processed and prepackaged products
QSR Quick service restaurant
Ready-meals or Ready-to-eat Pre-packaged, pre-prepared deli foods and chilled or frozen meals
Re-pack products Re-packing of bulk containers of whole produce into smaller quantities as part of the light manufacture value-add services offered by Bidfood
Retail segment Business which supplies a full-range of products to supermarkets and hypermarkets
Sous Vide products Quality cuts sealed in airtight plastic bags for slow cooking in water baths or in temperature-controlled steam environments
Voice picking Accurate, efficient, and effective order picking system implemented in warehouses