Annual integrated report 2018

Bidcorp driving innovation, customer friendly solutions and service excellence      Model S t a k e h o l d e r s Environment Communities Authorities Partners Suppliers Shareholders Customers Employees  Further detail overleaf. Customer service excellence Our mission is to deliver service excellence. Everything we do has the customer at heart, and is led by research and insights, be it into food trends to keep a step ahead of the curve, or the latest technological advances allowing us to continuously develop our service offering. Market-leading innovation Our in-house developed ecommerce solution is a market- leading customer communication, transaction and information portal connecting us directly. Customers have online touch access to products offered by Bidfood divisions; real-time stock and pricing; product and sourcing information; planning and costing facilities, as well as intuitive complementary product suggestions. By using technology to deliver operational efficiency, implementing smart solutions faster through sharing of learning and ideas across our businesses, Bidfood is ahead of the pack. Continual upgrading, modernisation and simplification of our global IT infrastructure; from farm to fork. 09 Bid Corporation Limited Annual integrated report 2018 This is Bidcorp ifc – 13 Leadership review 14 – 23 Divisional reviews 24 – 47 ESG review 48 – 59 Financial statements 60 – ibc