Annual integrated report 2018

Partners • Need to scrutinise prospects for entry into new markets Actions taken • Communication with brand principals, industry leaders and entrepreneurs • Constant evaluation of market developments, new technologies and solutions Environment • Commitment to reduce environment impacts • Group-wide focus, with reporting to board level to ensure this remains a top priority • Identification of industry- specific environmental and sustainability initiatives Communities • Interaction to explore community employment opportunities • Direct local business engagement with communities Actions taken • Corporate support of identified causes • Individual businesses support community-based projects • Healthy eating campaigns Actions taken • Compliance programmes • Proactive consultations • Training opportunities for newly qualified candidates, with potential career opportunities offered within Bidfood Actions taken • Cost reduction, elimination of duplication and reduced water usage included in business strategies • Quarterly reporting metrics increased and closely monitored Customers • Customer-centric ethos at the heart of all engagement • Ecommerce, CRM and social media presence • Call centres, online support services as well as independently managed complaints channels in place Actions taken • Customer service improvements identified and actioned • Continuous monitoring of tip-off and help-line contact points • Staff training on new legislation Suppliers • Ongoing communication at local level with suppliers on changing trends and customer needs • Joint pursuit of efficiencies • Long-term sustainable support of local home-grown suppliers Actions taken • Embracing electronic media initiatives • Supportive relationships with small, local suppliers • Continued efforts to streamline logistics chain Employees • Employee feedback and trade union engagement • Monitoring and reporting on gender and diversity topics • Health and safety prioritisation, including reporting on lost-time injuries Actions taken • Focused training programmes • Effective social media communication tools promoting collaboration • Career pathing initiatives across each division • Proactive interaction and communication at each business • Group level engagement on overarching issues such as taxation • Need to meet requirements of national authorities and regulators Shareholders, incl. investors/ analysts • Investor meetings and presentations • Online updates and communications Actions taken • Quarterly presentations to investors and analysts • Assessment of non-financial data collection for reporting • Reporting non-financial issues in annual integrated report Stakeholder engagement Authorities incl. government and regulators 10 Bid Corporation Limited Annual integrated report 2018