Annual Integrated Report 2019

B i d c o r p b u s i n e s s m o d el Market-leading innovation Our in-house developed ecommerce solution is a market- leading customer communication, transaction and information portal. Our customers have online touch access to products offered by Bidfood divisions such as real-time stock and pricing, product and sourcing information, planning and costing facilities, as well as intuitive complementary product suggestions. By using technology to deliver operational ef ciency, implementing smart solutions faster through sharing of learning and ideas across our businesses, Bidfood is ahead of the pack. Continual upgrading, modernisation and simpli cation of our global IT infrastructure, from farm to fork. Bidcorp driving innovation, customer friendly solutions and service excellence Is all about the food, the service and the technology. Adopting a “direct-to- customer” model continues to deliver improved results. Opportunities exist in each of our markets to grow entrepreneurially led businesses like Bidcorp. model Stakeholders Intellectual capital Capitals Socialand relationship capital Manufactured capital Customer service excellence Our mission is to deliver service excellence. Everything we do has the customer at heart, and is led by research and insights, be it into food trends to keep a step ahead of the curve, or the latest technological advances allowing us to continuously develop our service offering. Stakeholders Human capital Intellectual capital Capitals Socialand relationship capital strategy This is Bidcorp Bid Corporation Limited Annual integrated report 2019 / 9