Annual Integrated Report 2019

How we “ESG” our business – Social Ethical trading Modern slavery is a hidden disgrace and must be addressed. Bidfood will not trade with a supplier or sell to a customer that practises any form of modern slavery. To ensure this we: • Work with the Ethical Trading Initiative • Promote awareness of the modern slavery issue within our business • Shorten our supply chain wherever possible • Map our supply chains and assess them for points of potential risk; these then become our focus for audits/visits • Use suppliers that have an independent accreditation Slavery is something that can be managed out of a supply chain, we cannot “nudge” suppliers away from such practices. If we identify slavery we will stop trading with that supplier and seek alternative supplies immediately. Fatality It is with deep sympathy we report a fatality in our UK operations. During August 2018, a truck driver suffered a fatal heart attack. We express our condolences to his family. Counselling and support services are available to our staff to help them cope through difficult and stressful life experiences. Our people – our greatest asset The people who work at Bidfood are the heartbeat of our organisation and our most valuable asset. They are highly skilled, dedicated and hard working, with a service culture second to none. Bidfood is committed to creating a place for each individual to grow and develop through their careers as part of our team. Bidfood SA had the opportunity to acknowledge and recognise one of their team this year. Greg Govender has been with the group for most of his life. His father was a branch manager and introduced Greg to the operations. Greg immediately connected with the culture. Post his studies he joined the team as a warehouse picker. Identifying strong role models in the branches, Greg emulated and learned from them. As a strong performer, these managers chose to mentor Greg, enabling him to grow within the business. Greg was awarded the National Operations Manager award in 2018, resulting in a promotion to General Manager in Bidfood East London in 2019. Greg’s story is one of many – a heart warming and inspiring journey in the life of a Bidfood employee – from general worker to general manager, from ordinary to extraordinary! “I believe if you show your potential and are willing to work hard, you will succeed and progress within our business. My advice is to never give up and always reach for your dreams.“ Robin Sneddon, Manager of Food Trucks (Bidfood SA) – 29 years with the group Blowing the whistle Bidcorp has invested in an independently globally accessible anonymous tip-offs line. With local telephone lines available in all Bidfood countries, operators are ready to engage, in the callers’ preferred language, to bring the concerns to the attention of the group executive. Email and webservice facilities are also available for those preferring to put their concerns in writing. The global service is provided by Deloitte and is completely independent of Bidcorp. All matters raised will be dealt with, reported in total anonymity, without fear of discrimination of any kind, investigated and feedback provided (if requested). The whistleblowers’ identity will always be protected, unless otherwise requested. Bidcorp, in line with legislation, will ensure protection from victimisation, harassment or any form of work place discrimination as a result of “blowing-the- whistle” on wrongdoing in the workplace. Bidcorp is committed to ensuring healthy business practices are always adhered to; supporting Bidcorp’s values of respect, honesty, integrity and accountability. 62 / Bid Corporation Limited Annual integrated report 2019