Annual Integrated Report 2019

Turkey experienced alarmingly high in ation and unemployment statistics during 2019, which added pressure to the seasonal nature of the market. Middle East team has focused and invested in the skills development of their team. Training programmes in technical skills to grow and develop the data analysis, social media management, digital marketing type skills. Soft skills and products and brand training has also delivered positive response from the team. Food and safety training remains a top and ongoing priority, ensuring training is provided to all in our team, in particular all food handlers covering risks such as basic food hygiene, the person in charge, re safety and rst aid. Angliss Hong Kong boost staff morale Chinese believe that hot soup can nourish one’s beauty, strengthen physical health, and even prevent and cure diseases. Each bowl of a double-boiled soup is a labour of love made with the patience and wisdom of Chinese herbal culture. We fully understood our operation line employees are physically working very hard at their work, we therefore delivered Chinese soup with delicious taste of home to their workplace to show our sincere care and support. Turkey’s all time sales record smashed, setting the benchmark even higher In South America, a new sales director appointed in Brazil has implemented a new era in staff engagement in the business. Creating key account teams, increasing telesales and embracing ecommerce technology implementations to bring the business in line with Bidfood best practice. Motivating staff through innovative medical plans and campaigns, investing in a canteen and celebrating internal events through a commemorative calendar and magazine has made a huge impact in this business. Chile has also invested in their team, strengthening their nance and sales teams. A strong, passionate leadership team, that draws on the best practice within the group, has built the scale and strength in this operation which has delivered impressive results in the past year. Viña del Mar depot, Bidfood Chile. Angliss cuisine seminar, Mainland China. Employees training spend 2019 R15,4m 2018 R14,0m 1 174 employees trained Invested 38% into Argentinian Blancaluna, a Buenos Aires based foodservice provider. Increasing Bidfood South America’s footprint. Bidfood SA manages a diverse work force, employed in a turbulent labour market. Challenges with the labour unions were experienced, management invest into this communication process on an ongoing basis to avert the risk of workers striking. Investment into a stronger sales team has been a key management focus, as all businesses in the region commit to the group strategy of growing the free trade market segment. Embracing the ecommerce platform for customer ordering purposes frees up our sales team to build relationships and deliver the Bidfood added value service to our customers. Bid Corporation Limited Annual integrated report 2019 / 49 Divisional review