Annual Integrated Report 2019

Glossary of terms and acronyms Ambient products Food that can be stored at room temperature, generally about 20˚C Bidfood ecommerce platform Developed by our NZ-based software development team, BidOne, these sites are globally rolled out to local platforms, accessible on all devices for online ordering, menu planning, invoicing, sales reports, and day-to-day customer engagement. Catering sector A broad service category that provides foodservices to businesses that prepare large-scale meals for events and functions Chilled products Food that is stored at refrigeration temperatures (between 2˚C and 4˚C) DC Distribution centre, also referred to as a depot ESG Environment, Social and Governance processes and reporting in line with recommendations of Global CPD guidance, King IV and GRI G4 Foodservice sector The business of being a delivered wholesaler of a broad multi-temperature product range to the catering and hospitality sectors Free-trade Also referred to as street trade or independent trade Standalone customers which are not part of a large conglomerate or holding entity, usually owner managed high-end restaurants Fresh Fresh produce (fruits and vegetables), as well as fresh meat, fish and/ or poultry Frozen Prepared fresh product, packaged and frozen at -18˚C for distribution Group Bidcorp group, consolidating all subsidiaries (see Note 12.3 page 152) Horeca A foodservice distribution channel that includes hotels, restaurants, caterers, cafés and the broader hospitality industry Hospitality sector A broad service category that provides foodservices to a hospitality business such as a restaurants, pubs and hotels Industrial caterers channel A provider of catering services within the industrial sector, the industrial caterer usually has a presence situated on site Institutional channel A foodservice distribution channel into canteens within hospitals, schools, care homes and prisons JSE Johannesburg Stock Exchange Limited Logistics segment A segment of the foodservice sector that supplies logistics solutions to large scale food providers and the QSR trade National accounts channel Accounts which have a head office structure with one point of contact for overall account management Non-food products Collection of non-food items ranging from cleaning products, work clothing, kitchen equipment, serviettes, dining goods etc Out-of-home eating Restaurant and casual dining prepared outside of the home Own brands Also known as home brands or private label products, owned by Bidcorp and TM registered Processing segment A segment of the foodservice sector which manufactures and distributes processed, semi-processed and prepackaged products QSR Quick service restaurant Ready-meals or Ready-to-eat Pre-packaged, pre-prepared deli foods and chilled or frozen meals Re-pack products Re-packing of bulk containers of whole produce into smaller quantities as part of the light manufacture value-add services offered by Bidfood Retail segment Business which supplies a full-range of products to supermarkets and hypermarkets Sous Vide products Quality cuts sealed in airtight plastic bags for slow cooking in water baths or in temperature-controlled steam environments Voice picking Accurate, efficient, and effective order picking system implemented in warehouses Bid Corporation Limited Annual integrated report 2019 / 169